Here comes the New Knowledge Portal
Last year, we released a new version of the the Knowledge Portal: a big UI redesign aiming to match consumer-grade expectations. At the time, we did not introduce any major technological or functional change.
With this latest version comes a different ambition.
We want to provide our customers with a modern and evolutionary platform that will empower them to deliver best-in-class HR services to their employees.
To make this possible, we rebuilt the Knowledge Portal from the ground up, introducing several user experience improvements and functional changes, while also keeping a lot of similarities with the V2.
So we are really excited to showcase the updates of this new Knowledge Portal, as an appetizer of what will come in the future.
What does it change?
The new Knowledge Portal offers the same capabilities as the existing one, and supports all current use cases for all modules:
- knowledge base and articles
- case management and request creation
- process automation and task completion
It will be a familiar environment for your employees to easily find HR information and connect with your team.
… and absolutely everything.
We started from scratch and rebuilt the Knowledge Portal from the ground-up, leveraging our latest technological progresses:
- our unified design system
- new set of APIs
- a new theming system
Consider this new version as a big first step we had to take to then make the next steps easier and faster, thanks to a more evolutive and maintainable platform.
Let’s have a look at the main updates of this 3rd version.
What's new globally
High visual accessibility, thanks to high contrast levels provided by our design system, and fluid and dynamic navigation with quick transitions, fewer page loads and pagination free lists.
User interface adapted for mobile use. There is nothing you can do on the new Knowledge portal from a desktop, that you can’t from a mobile device.
Improved rendering, usability and accessibility of forms, thanks to our new design system.
Files can be added to request and task forms with a simple drag and drop.
What's new in Case Management
Messages exchanged with HR are displayed more naturally as conversation threads, providing to your employee the same experience they have with their day to day products (Messenger, WhatsApp, SnapChat etc ...).
What's new in the Knowledge Base
Popular articles and forms displayed on the homepage now feature the most viewed over the last 30 days, ensuring a regular refresh of this section’s contents.
Browsing categories has been made simpler. All categories are available on the same page with a title, icon and description. The description is now also displayed on the single category page.
A new search algorithm will be used for the search feature, making it more forgiving to typos and ensuring we display the most relevant results. This new algorithm will be released during the second half of 2019 and will be available only in the new Knowledge Portal.
The search bar is now visible in the search results page, making it possible for employees to start a new search faster.
What's new in Process Automation
Improved document reading experience for signature and acknowledgment tasks.
Signature and Acknowledgement tasks now happen in 2 steps:
- the description is displayed first,
- then the employee can access to the document itself
This gives you an opportunity to provide more context and guidance to employees as they complete tasks.
Rather than displaying the PDF first, we have placed the form in a ‘Fill-PDF’ task, front and center. This enables the user to quickly and easily complete the task at hand. The PDF document is still accessible and can be downloaded by clicking a link.
Completed tasks are now hidden by default on the task list, but remain accessible with one click. This allows users to focus on the pertinent tasks, without being distracted by completed tasks.
Tasks that request updates or additional information (following a validation task) can be more easily identified on the task list.